At Eliana Lens, we take pride in the quality of our products and strive to ensure your complete satisfaction. If you are not entirely satisfied with your purchase, we’re here to help.
1. Return Eligibility
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Returns are accepted only for damaged, defective, or incorrect items received.
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To be eligible for a return, the item must be:
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Unused
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In its original packaging
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Reported within 3 days of delivery
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2. How to Request a Return
To initiate a return, please contact our customer support team with the following details:
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Order number
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Reason for return
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Clear photos of the product
You can reach us at: [email protected].
Our team will verify the issue and guide you through the return process.
3. Return Process
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Once your return is approved, we will schedule a pickup or provide instructions for return.
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The product must be securely packaged to avoid further damage during return transit.
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Returns are subject to inspection before approval for refund or exchange.
4. Refund Policy
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Since we offer Cash on Delivery (COD) only, refunds will be processed in the form of cash at the time of pickup or through an agreed-upon method.
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Refunds are issued only after the returned item is received and inspected.
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Processing of approved refunds may take 5–7 business days after confirmation.
5. Non-Returnable Items
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Products that are used, damaged after delivery, or returned without original packaging will not be eligible for a refund.
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Accessories or bundled items must be returned in full.
6. Exchange Policy
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If you received a defective or wrong item, we will offer an exchange for the same or equivalent product, subject to availability.
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In case of unavailability, a refund will be issued as per the policy above.
7. Contact Us
If you have any questions about our return and refund process, please contact us at [email protected].