At Eliana Lens, we are committed to delivering your photography equipment safely and efficiently. Please review our shipping policy carefully before placing an order.
1. Order Processing
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All orders are processed within 1–2 business days after confirmation.
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Orders placed on weekends or holidays will be processed on the next business day.
2. Delivery Method
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We currently offer Cash on Delivery (COD) as the only payment method.
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Payment must be made in full to the delivery personnel at the time of delivery.
3. Shipping Areas
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If your area is outside our standard delivery zones, our team will contact you to discuss possible arrangements or alternatives.
4. Estimated Delivery Time
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Standard delivery times range from 3 to 7 business days, depending on your location.
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Delays may occur due to weather conditions, holidays, or unforeseen circumstances. We will notify you promptly in such cases.
5. Shipping Charges
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Shipping charges, if applicable, will be clearly mentioned at checkout.
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In some cases, free shipping promotions may apply, which will be stated on the product or promotional page.
6. Order Tracking and Updates
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Once your order is dispatched, we will notify you via SMS, email, or phone call with estimated delivery details.
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For any inquiries related to order status, you can contact our customer support team.
7. Failed Deliveries
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If the delivery attempt is unsuccessful due to the customer being unavailable or payment not being ready, our team will attempt to contact you for rescheduling.
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Repeated failed attempts may result in order cancellation.
8. Damaged or Missing Items
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Please inspect your order at the time of delivery. If you receive a damaged or incorrect item, contact us within 3 days of delivery.
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We may request photo evidence to help resolve the issue quickly.
9. Contact Us
For questions related to shipping or delivery, please reach out to us at [email protected].